THE FENUA Crossbody Bag Woven Pandanus

Your exclusive order will arrive in 6 - 10 business days. It is an estimate, not a guarantee.

This product is made especially for you after 24 hours you place an order, which is why it takes us a bit longer to deliver it to you.

Here are some of the reasons why an order might arrive past its time:

• Products being out of stock
• Shipping related delays like failed delivery attempts, service disruptions, or harsh weather conditions

Nonetheless, we work hard to meet our delivery estimates with each order.

CANCELLATION

Full refund to cancel or edit order within 24 hours of receiving your order. Please contact us via email - coconui.borabora@gmail.com

RETURNS

The goods cannot be returned after 24 hours of your order because they were ordered to make. We may, at our discretion, look into other solutions.

If you wish to raise any concern within 14 days of receiving your order, please use our contact form and provide your order number and a short summary along with pictures. Our dedicated team will get back to you in one business day.

You've spent a lot of time and effort to receive the perfect product for your—it's important that you know how to take care of them in the best way possible!

The product needs to be hand-washed without bleach. Don’t dry-clean or tumble-dry the bags. You can iron these bags with a low heat setting.

Handcrafted on Order

Did you know that each of our product is made just for you? We only make it when we receive your order for it, avoiding textile waste. So forget about mass-produced clothing, and let us create your quality one-of-a-kind piece!

This allows us to avoid overproduction and textile waste, and we are continuously working toward greener production so thank you for making thoughtful purchasing decisions!

Eco-friendly Print

With environmental consciousness in mind, our fabrics are all printed using completely water based inks.

This means no chemicals or solvents are used. Our heat fixing procedure fixes the colors and prints, avoiding the downsides of steaming, such as excess or contaminated water returning into the waste system.